Digital-download refund policy

Effective October 2, 2026 · Plushie Place

If something isn’t right

Contact info@plushieplace.com within 30 days of purchase if you need help or want to request a refund. Include the purchase email, purchase date, Stripe receipt or receipt number, and a brief description of the problem. Do not send full card details. This request window does not limit rights you may have under applicable law.

When we offer a refund

We refund an accidental duplicate charge for the same book. If a technical problem prevents you from downloading or opening the PDF and we cannot resolve it, we offer a refund. We also offer a refund if the delivered file is incomplete, incorrect, or materially different from the product description and we cannot provide the correct file.

Changing your mind

If you change your mind before downloading, contact us to request cancellation and a refund. Once the PDF has been downloaded or accessed, change-of-mind refunds are generally not offered because the digital copy cannot be returned. The exceptions above and any mandatory consumer rights still apply.

How refunds work

We review requests and may help troubleshoot access or supply the correct file first. Approved refunds are sent through Stripe to the original payment method. The time until a refund appears depends on the bank and payment method. After a refund, access through the download link ends; stop using and delete the refunded PDF, including copies given to a recipient.

Digital delivery and test purchases

This policy covers the original digital book PDF only. There is no physical item to return and no shipping charge. Future physical or personalized products will have their own terms before orders open. Stripe sandbox payments are simulations; no real payment is collected or refunded.

Need a hand?

Email info@plushieplace.com. See our purchase terms for the product, delivery and personal-use details. This policy does not restrict rights that cannot legally be excluded.